30-Day Return Policy (USA)

At Meiago, customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to help make the return process as straightforward as possible.

Return Eligibility

Return Period
You may request a return within 30 days of receiving your order.

Item Condition
To qualify for a return, products must be unused, undamaged, and returned in their original condition, including any packaging, tags, manuals, and accessories provided with the item.

Applicable Orders
This policy applies to orders delivered within the United States.

If you need assistance at any stage, our customer support team is happy to help.

Return Shipping

Incorrect or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, we will cover the return shipping costs in full.

Unwanted Items

If you decide that you no longer want the item, ordered the wrong product, or selected an incorrect size or color, the return shipping cost will be your responsibility.

Please note that any original shipping charges (where applicable) are non-refundable.

Restocking Fees

We do not charge restocking fees on returned items.

How to Request a Return

Step 1 – Contact Us

Send an email to contact@meiago.com and include your order number along with a brief explanation of the reason for the return.

Step 2 – Prepare Your Package

Carefully package the item and include all original components whenever possible.

Step 3 – Return the Item

Once your return request has been approved, we will provide detailed return instructions, including the appropriate return address and shipping guidance.

Refunds

After we receive your return, the item will be inspected to verify that it meets our return requirements.

Approved refunds will be issued within 7 business days after the inspection is completed.

Depending on your bank or payment provider, it may take up to an additional 7 business days for the refunded amount to appear in your account.

Exchanges

If you need a different size, color, or product, please contact us and we will assist you with the exchange process.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene or safety reasons. Any such exclusions will be clearly indicated on the relevant product page.

Contact Us

For any questions regarding returns, please contact us at:

Email: contact@meiago.com

We aim to respond to all inquiries within 24 business hours (Monday–Friday). Messages received on weekends or public holidays will be answered on the next business day.